Phone:
+1 (424) 450-5672
Physical address:
30 W. 26th Street, Sixth Floor New York NY 10010 United States
Email address:
info@usabulkmarket.com
1. Returns and Refunds
At USA Bulk Market, we want you to be completely satisfied with your purchase of home and garden products. If you are not entirely satisfied, we’re here to help.
2. Eligibility for Returns and Refunds
To be eligible for a return and refund, please make sure that:
a. The item is unused and in the same condition as when you received it.
b. The item is in its original packaging.
c. You have proof of purchase, such as an order number or receipt.
d. You request the return within 1-3 days of receiving your order.
3. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team at sales@usabulkmarket.com or +1 (424) 450-5672 to request a Return Merchandise Authorization (RMA) number.
b. Once you have an RMA number, securely package the item(s) you wish to return, including all original packaging and any accessories.
c. Clearly label the package with the RMA number and ship it to the address provided by our customer support team.
d. We recommend using a trackable and insured shipping method, as we cannot be responsible for lost or damaged returns in transit.
4. Refund Process
Once we receive your return and inspect the item(s), we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase.
5. Refund Exceptions
Please note that certain items are not eligible for returns or refunds, including:
a. Items that are damaged due to misuse, neglect, or improper handling.
b. Items that have been customized or personalized.
c. Items marked as “Final Sale” or “Non-Returnable.”
6. Shipping Costs
Shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 2 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement or refund.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer support team at sales@usabulkmarket.com or +1 (424) 450-5672.
9. Changes to this Policy
We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on our website, you acknowledge and agree to this refund and return policy.
Effective Date: August 20, 2023
Phone:
+1 (424) 450-5672
Physical address:
30 W. 26th Street, Sixth Floor New York NY 10010 United States
Email address:
info@usabulkmarket.com
sales@usabulkmarket.com